FAQ

What Are Your Credentials?
  • Bachelor of Arts in Psychology 2014, Summa Cum Laude
  • Master of Social Work, 2016, Department Honors
  • Licensed Clinical Social Worker, April 2019, BBS# 88658
  • Continuing Education in clinical practice and telehealth
What Cities Do You Work In?
  • The State of California

I can provide services for anyone residing in California–per State licensing guidelines. However, telehealth has specific requirements for the Clinician to be familiar with particular types of resources available in the client’s community. The Clinician is most familiar with resources in the counties of Riverside and San Bernardino. Consumers in other counties may still request services, with the understanding that certain resources will need to be identified at the onset of services

Do You Plan to Accept Additional Insurance Plans?

Yes. I currently accept Optum, Modern Health, MHN, Cigna and ComPsych and am accepting new clients. For all other plans, I can give you billing documentation to provide to your insurer if you decide to submit a claim. Some insurance plans have Out of Network benefits, so you may be eligible for reimbursement

Is Teletherapy Secure and Confidential?

Yes. It is the Clinician’s responsibility to ensure that all teletherapy applications meet state, federal, legal, ethical, and professional guidelines for use. Guidelines currently support that all communication, hardware and software used be encrypted, have firewall protection, use passwords and secure storage and backup, and have antivirus software. The Clinician only uses systems consistent with HIPAA and these security measures.

Can I Call or Text You Between Sessions?

Yes. Phone calls, text messages, and voicemails are all enabled through a secure HIPAA compliant provider. However, the video-conferencing feature will be largely where the therapy is carried out. Phone calls and text messaging may be used as a way to pass on brief information, but generally not to conduct full therapy sessions or as a crisis response. Please disclose limited Protected Health Information (PHI) when texting (e.g. use your first name, last initial only to identify yourself)

In the event of an emergency, clients should always call law enforcement, go to an emergency room, or access a national crisis hotline, such as the National Suicide Prevention Line 1-800-273-8255. Do not wait for a repsonse from me. Clients will complete an “In Case of Emergency” document to be used as a reference in an emergency.

What Are your Hours of Availability?
  • Monday to Friday 6:30 pm to 8:30 pm
  • Saturday and Sunday: 10:00 am to 8:00 pm

I am generally available evenings and weekends.

How Long Does Treatment Usually Last?

Each consumer’s needs are unique, so the length of treatment varies. Depending on the consumer’s identified needs, treatment can last anywhere between 3 to 6 months or longer.

Who Govens the Use of Teletherapy?

The Board of Behavioral Sciences oversees practitioners and has published a list of the statutes and regulations that anyone with a practicing license/registration must adhere to when providing telehealth services. This list includes helpful consumer information, such as the risks and benefits of using telehealth, information about methods, and confidentiality. This information can be found on their website https://www.bbs.ca.gov/consumers/info.html

“Detailed explanations regarding telehealth requirements, for licensees and registrants, are contained in the following statutes and regulations:

  • California Code of Regulation Title 16 §1815.5
  • Standards of Practice for Telehealth Business and Professions Code §2290.5

The National Association of Social Workers has also produced the document: Standards for Technology in Social Work Practice that describes best practices for social workers who use technology in their practice.

The American Telemedicine Association is also focused on advancing the use of telemedicine in health care services by partnering with organizations and building alliances to advocate, normalize and educate about the use virtual care.